Customer Service Policy

Our customer service framework at theordinaryussale is built around respect, responsiveness, and reliable support for every shopper who browses and purchases through our platform. We aim to deliver consistent assistance throughout every stage of your journey, from product inquiry and order placement to shipping tracking, return requests, and general consultation. Customers may reach our support team directly via support@theordinaryussale.com for any questions, concerns, or assistance related to products, orders, policies, or website navigation at any time.

We commit to reviewing all customer messages thoroughly and providing thoughtful, clear replies to resolve issues efficiently. All orders are processed within 1 to 3 business days after confirmation, with standard delivery taking 6 to 12 days for all global destinations under our unified service structure. We maintain uniform transaction currency in USD for all purchases, ensuring pricing clarity and consistency across every region we serve. Our global free shipping policy applies automatically to all eligible orders with no hidden fees or additional delivery charges.

We adhere strictly to our 60-day return eligibility window and guarantee refund processing within 5 to 10 days once returned items are received and inspected. Our service team follows fair and consistent standards when handling return approvals, order modifications, and complaint resolutions, treating every customer inquiry with equal attention and professionalism. We continuously refine our service workflow based on customer feedback to enhance convenience, clarity, and overall shopping satisfaction for every global visitor to our site.