Refund Policy

At theordinaryussale, we maintain a straightforward customer-focused refund structure designed to ensure fairness and clarity for all global shoppers. We offer a 60-day return window starting from the date customers receive their ordered items, allowing sufficient time to inspect products and confirm satisfaction with purchases. To qualify for return and refund, items should remain in original condition, unopened, unused, and preserved in original packaging suitable for resale assessment under standard beauty product guidelines.

Once customers submit a valid return request and send back eligible items, our team will inspect the returned goods promptly after arrival at our designated processing facility. Upon successful inspection and approval of the return application, we initiate the refund procedure immediately. All approved refunds will be fully processed back to the original payment method within 5 to 10 days, with all transactions calculated in unified USD currency to maintain consistent value across global regions.

Items that fail to meet return eligibility due to damaged packaging, obvious use, or expiration will not qualify for full refund approval. Our global free shipping terms remain separate from refund processing, and standard delivery arrangements follow our fixed 1 to 3 days order handling and 6 to 12 days delivery timeline. For any questions regarding return eligibility, application steps, or refund progress, customers can connect with our support team at support@theordinaryussale.com for timely guidance and resolution.